Privacy Policy for Inboxify.ai (A Product of AI Assist BV)

Last updated: 11 September 2024

AI Assist BV ("we," "our," or "us") operates the Inboxify.ai platform, a Shopify app that provides AI-driven analytics for customer service interactions. This Privacy Policy outlines how we collect, use, and protect your personal information when using our services. By using Inboxify.ai, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register for and use Inboxify.ai, we may collect personally identifiable information, such as:

• Name

• Email address

• Shopify store information

• Payment and billing information

b. Customer Service Data

To provide AI-driven insights, we collect and analyze data related to customer service interactions, such as:

• Email exchanges between your business and your customers

• Details about customer inquiries and complaints

• Product-related feedback

c. Usage Data

We collect usage data such as:

• Information about how you use the Inboxify.ai platform

• Logs of actions taken on the app (e.g., dashboard interactions, reports generated)

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2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain the Inboxify.ai app and services.

• To analyze customer service interactions and provide actionable insights.

• To improve the functionality of the app based on your feedback and usage patterns.

• To communicate with you regarding updates, promotional offers, or customer support.

3. Data Protection and Security

We take the security of your data seriously. We employ industry-standard security measures to protect your personal information and customer data:

• Data Encryption: All personal and customer service data is encrypted both in transit and at rest.

• Access Controls: Access to your data is restricted to authorized personnel and is regularly reviewed to ensure compliance with data protection standards.

• GDPR Compliance: We ensure that our data handling practices comply with the General Data Protection Regulation (GDPR) for users in the European Union.

4. Sharing of Information

We do not sell or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted service providers to help operate the Inboxify.ai platform (e.g., hosting, payment processing). These providers are bound by strict confidentiality agreements.

• Legal Requirements: We may disclose your information to comply with a legal obligation or in response to valid legal requests.

5. Your Data Rights

As a user of Inboxify.ai, you have certain rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete data.

• Deletion: You can request the deletion of your data under certain conditions.

• Data Portability: You can request a copy of your data in a commonly used format.

• Objection to Processing: You can object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us at info@ai-assist.nl.

6. Cookies and Tracking

Inboxify.ai uses cookies and similar tracking technologies to enhance your user experience:

• Session Cookies: To keep you logged in while using the platform.

• Analytics Cookies: To track usage patterns and improve the platform.

• Marketing Cookies: To provide you with relevant offers and updates.

You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of Inboxify.ai.

7. Data Retention

We retain personal and customer data for as long as necessary to provide the Inboxify.ai services and fulfill legal obligations. Upon termination of your account, we will delete or anonymize your data unless required by law to retain it.

8. International Data Transfers

As a company based in the Netherlands, your data may be transferred to and processed in countries outside your region, including the United States, where our cloud service providers are located. We ensure that any such transfers are conducted in compliance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or within the Inboxify.ai app.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

AI Assist BV
KvK Registration Number: 94350434
Address: Driedekkersingel 19, 2496xv, Den Haag, Netherlands
Email: info@ai-asssit.nl

By using Inboxify.ai, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined herein.